Tag Archives: EU @en

15On 11 May, the EU Ambassador, Piotr Świtalski, participated in the opening of a facility that produces construction materials from plastic waste in Kapan. The facility was opened through the EU-funded “Introducing Construction Materials from Plastic Waste” (IES) Pilot Regional Development Programme (PRDP) project, which was launched in 2016. The facility will process plastic waste into materials using several technological processes and be mixed with sand on a production line.

2In order to supply the start-up with enough plastic waste, the project has created infrastructure for its separation and collection all the way down from Yeghegnadzor to Meghri, involving 9 communities in Vayots Dzor and Syunik marzes. The first batch of kerbstones and street tiles will be used to improve public spaces in those communities. The project’s budget is around €749,963, of which €509,978 has been provided by the European Union. The project is being implemented under the Pilot Regional Development Programme (PRDP) funded by the European Union and the Ministry of Territorial Administration and Development of the Republic of Armenia. It is expected that the project will end in June 2019.

23Ambassador Świtalski congratulated on the opening of the facility: “I am very happy to come here to show the successful implementation of this innovative project. Three years ago we were deciding which projects should be included in PRDP. When I saw this proposal I started having big misgivings – can it work? And I am really glad that you have proved that it can work. I want to thank everyone involved in this project. I am proud that Kapan is taking a lead, Kapan is developing a project which is innovative and tackles environmental problems”.

ARS_4701Norayr Harutyunyan, the Head of the Project, presented the processes taking place at the facility: “At the end of 2018 we started the renovation of the facility, which lasted 2 months. We had already got all the equipment. On 3 March, we invited specialists from Russia to train our workers from the social security service. As a result, 11 of those trained have been working with us since 10 March. Workers have acquired skills, and all of the machines are working correctly. We have already got the first samples and will start the renovation in Kapan. We hope that, by the end of the year, we will work in two shifts and have up to 22 employees”.

Southern Armenia has hosted Europe Day events, with the EU Delegation stopping for celebrations in Kapan and Goris (Syunik marz), and Yeghegnadzor (Vayots Dzor marz).


11On 19 May Kapan welcomed its guests with sunny weather. In the morning, the Deputy Head of Cooperation Section of the EU Delegation to Armenia, Gregory Tsouris, held a meeting with Ashot Hayrapetyan, the Mayor of Kapan. The meeting was followed by an Information Fair on Garegin Nzhdeh Square. Nearly 10 stalls presented EU-funded projects to the residents of Kapan. A DJ provided music while people used this opportunity to learn more about the European Union and its activities; their children enjoyed themselves in a special booth for kids. Tsouris and Hayrapetyan also toured the booths and welcomed guests.

1Tsouris introduced the concept of Europe Day to Kapan residents: ‘It is a great pleasure to be in Kapan. We are celebrating Europe Day here for the second time. Europe Day is an important milestone for all Europeans; it is a day to celebrate our common values. You have the opportunity to see some of the projects we are implementing in Armenia. It is also an opportunity to discuss our cooperation and speak about the future. I want to thank the Mayor for the support we received organising the celebration and for the warm welcome’.

111Mayor Hayrapetyan was grateful that Kapan had been included: ‘It is an honour for us to implement projects in Kapan with the help of the European Union. Now we have a two-year project which started in January. Plastic waste will start being used in construction in Kapan – plastic waste will be a raw material. As a result, we will establish a culture of sorting plastic waste and find opportunities to benefit from it. The EU’s support is great and we hope to have more ambitious projects’.

The children of Kapan’s Aram Khachaturian music school performed the Anthem of Europe to get the crowd for special guests Hayk Petorsyan and Masha Mnjoyan, who made sure the people of Kapan enjoyed the concert.


2On 20 May, Europe Day reached another city in Syunik Marz. The morning started with a meeting between the Head of EU Delegation to Armenia, Ambassador Piotr Świtalski, and Vachagan Adunts, the Mayor of Goris. Grigor Tatevatsi Square hosted an Information Fair in windy, stormy weather. However, the weather swiftly turned and nearly 10 stalls then presented EU-funded projects to adults, while local children learned about the EU through drawing and other games. Soon they were joined by Ambassador Świtalski and Mayor Adunts.

22Ambassador Świtalski introduced Europe Day to the people of Goris: ‘We are happy to be in this beautiful garden town, where the most delicious beans are grown, to celebrate Europe Day together. There are several dimensions to these celebrations: firstly, we want Armenia to feel a part of the wider European family, as Europe Day is celebrated in all member states of the EU, as well as our neighbours. Secondly, we want to present the EU flag and our activities to people all over Armenia. Therefore, it is a great occasion for us to come to beautiful towns like Goris, show what we do in Armenia, and invite you to be more active in our projects. Thirdly, we want to promote different types of activity like music and sport’.

The anthem of Europe was performed before Hayk Petrosyan and Masha Mnjoyan. Despite the wet weather, the crowd filled the square to dance and sing along. While people were singing and dancing in the square, Ambassador Switalski and the mayor launched the European Night of Museums. The EU Delegation to Armenia opened an exhibition of paintings from the #Europe4Peace project at the Aksel Bakunts House Museum.

222The Ambassador highlighted the importance of the European Night of Museums: ‘It is very important that Armenia participates in this Europewide movement of museum nights. The initiative started in 2005 in France and was picked up by a number of international organisations, including the Council of Europe. At that time I was working with the Council of Europe in Strasbourg. I never thought this beautiful initiative would spread so far to one day be embraced Armenia. We normally associate museums with buildings where old artefacts are stationed; but in fact museums are centres of learning’.

For #Europe4Peace pupils from art schools in Armenia were invited to create topical paintings associated with Europe and peace. Final selected paintings from 98 schools, including from Goris, were selected by a non-official jury. These paintings were first displayed during the Europe Day classical concert on 6 May, which opened Europe Day celebrations in Armenia.


On 21 May Yeghegnadzor was excited to host Europe Day for the first time. Celebrations started with an Information Fair at the Yeghegnadzor amphitheatre. More than 10 stalls presented EU-funded projects, giving visitors the opportunity to discover Europe, the European Union, and its projects in Armenia. Ambassador Świtalski and the Mayor of Yeghegnadzor, Davit Harutyunyan, also visited the booths.

3The Ambassador celebrated Yeghenadzor’s inclusion in the celebrations: ‘It is the first time that the EU has come to Yeghegnadzor to celebrate Europe Day. I hope that we are starting a beautiful tradition. I wanted to greet the citizens of the town, in particular the young generation. For us, Yeghegnadzor is a city of kind and hospitable people, the capital of Vayots Dzor, the smallest marz in Armenia, but with the biggest heart. We are grateful that we can celebrate Europe Day here in Armenia together. We fell at home here and invite you to enjoy this day, a day of joy’.

After the Anthem of Europe the Information Fair was followed by an open-air concert with Hayk Petrosyan and Masha Mnjoyan.

On 3 May a foreign direct investment conference marked the official closing of the EU’s “Strengthening the Investment Promotion and Investment Policy Institutional Framework of Armenia’’ twinning project. This project between Armenia and France started on 15 October 2015 with a budget of €810,000, and was fully funded by the EU. Twinning is an EU instrument for institutional cooperation between the public administrations of EU member states and selected beneficiary countries in the European Neighbourhood.
Business France, the French government agency for foreign investment and export development, was the project implementer. The Armenian Ministry of Economic Development and Investments and the Development Foundation of Armenia (DFA) were also involved in the project.

ARS_4887During the project Armenian professionals were introduced to the best European practices; twenty European experts presented effective business tools, approved by Business France, for attracting investment to specialists from the Ministry of Economic Development and Investments and DFA. Activities emphasised the promotion of investment in Armenia, such as the establishment of country branches of foreign companies, job creation and economic development – a model followed by investment promotion agencies in developed countries. The project has had significant achievements: sectorial investment strategies were created and developed; promotional materials about Armenia were created; a database of potential investors was established; DFA established connections with 136 companies; 9 new opportunities and 11 investment projects emerged.

ARS_4933Hoa-Binh Adjemian, the Head of Cooperation Section of the EU Delegation to Armenia, was sad to see the end of this twinning project: ‘It’s very important to promote what Armenia has. This project aimed to promote investment in Armenia – it’s important to ensure that foreign investors come to Armenia, first of all for their financial capacity and, secondly, because foreign direct investment promotes business culture exchange’.

ARS_4930Garegin Melkonyan, the Armenian Deputy Minister of Economic Development and Investments gave an overview of the project: ‘We worked in three strategic directions: investment promotion and policy advocacy; foreign direct investment strategy development and an improvement in the investment climate; aftercare services development. The results are satisfactory’.

On 2 May, the first ever Armenia-Turkey Investor Day was conducted in Yerevan by the Public Journalism Club of Armenia (PJC) and the Economic Policy Research Foundation of Turkey (TEPAV). The event was held in cooperation with Angel Labs, the world’s first investor accelerator from Silicon Valley, and was organised as part of the “Exchange Entrepreneurs” project, which is a component of the EU-funded “Support to the Armenia-Turkey Normalisation Process: Stage 2” programme.
The event was aimed at promoting the institutionalisation of an angel investors’ network in Armenia, supporting the entrepreneurial ecosystem, connecting entrepreneurs with angel investors, and encouraging the establishment of lasting and profitable relationships between investors and entrepreneurs.
Armenian representatives from the ICT industry and business networks learned about best practice for creating investment networks, the mechanics of angel investing, and favourable legal conditions in Europe and USA. ICT representatives from Armenia and Turkey also discussed investment and start-up prospects in both countries.

ARS_4788Hoa-Binh Adjemian, the Head of Cooperation Section of the EU Delegation to Armenia, welcomed this investment initiative: ‘I’m delightful to be able to represent the European Union at this investment. Europe is a peace project – after overcoming the sufferings of war we are now a peaceful, growing region. This Armenia-Turkey Investor Day is a great chance to support exchange and economic integration. Normalisation and peace in the region will be built on solidarity – this can only happen through mutual opportunities and cultural exchange. I hope you can follow the EU example of laying the foundations of a peaceful future through opportunity and solidarity’.

ARS_4771Seda Muradyan, the Head of the PJC, was heartened by the level of attendance and interest and spoke about the role of angel investors: ‘Angel investors are wealthy individuals who offer capital to start-ups with the potential for fast growth. They are an increasingly important source of capital to companies in the early stage of development. Many angel investors are private – getting them to work via formal networks can be difficult. The objective of our initiative is to support those who are willing to further develop Armenia’s start-ups and investment ecosystem by forming an angel investors’ network. These networks successfully exist around the world – our aim is to introduce the concept in Armenia and Turkey, as well as promote cooperation between “angels” from both countries for joint projects’.

ARS_4850Cansu Sarac, a Political Expert at TEPAV, highlighted the importance of the initiative: ‘Three successful years of the “Exchange Entrepreneurs” project brought us to a point where we have decided that it is now time to focus on other stakeholders within the ecosystem and design a programme for angel investors. We would like to launch a joint angel investors’ network which will finance entrepreneurs and new ideas’.

Europe Day celebrations reached the Armenian marzes after having been officially launched in Yerevan. The first stop of regional celebrations were in Gyumri (Shirak marz), Vanadzor (Lori marz), and Dilijan (Tavush marz).

Gyumri was the first city to host events on 12 May. In the morning, the Head of the EU Delegation to Armenia, Ambassador Piotr Świtalski, held a meeting with the Mayor of Gyumri, Samvel Balasanyan.

11After the meeting, Theatre Square opened Europe Day celebrations with an Information Fair. More than 20 stalls presented EU-funded projects, covering topics such as the environment, agriculture, business, investment, civil society, education, innovation, human rights, and youth. Visitors had the opportunity to tour the booths and learn about the programmes – there was a special booth for children to draw, as well as musical accompaniment from a DJ.

1After touring the booths, the Ambassador addressed the crowd and informed them about future plans: ‘We have a solid tradition of starting regional Europe Day celebrations in Gyumri, which makes me glad. Altogether we, the EU, have contributed more than €500 million to the development of Armenia. One of our priorities is to bring more projects to Gyumri and the rest of Shirak marz, to be more present and engaged here. We want the citizens of Gyumri to benefit more from the European Union’s activities in Armenia’.

Children from the Gyumri music schools performed the Anthem of Europe to open the Europe Day concert, which included special guests Hayk Petrosyan and Masha Mnjoyan. A wide variety of people gathered in front of the stage to sing and dance alongside their favourite performers.

Vanadzor was the next city to join in the celebrations of peace and unity on 13 May. As in Gyumri, Ambassador Świtalski met with Mamikon Aslanyan, the Mayor of Vanadzor in morning, before an Information Fair on Hayq Square.

2This time more than 10 EU-funded projects focusing on agriculture, business, civil society, education and innovation were presented, giving visitors a chance to learn more about the EU and its assistance, and to feel closer to this engagement with the wider European family. Children were particularly drawn to the drawing tent, while adult and teenage residents enjoyed the ambient music of a local DJ and the good weather while browsing the stalls.

ARS_8279Ambassador Świtalski addressed the crowd after visiting the booths, highlighting the importance of Vanadzor: ‘Vanadzor is very important to the EU – the city is well known not only for its beauty but also for its very talented and dynamic youth. The EU is the biggest donor in Armenia, together with our member states we provide more than 50% of all international support to Armenia. We want more to work in the Armenian marzes, in cities like Vanadzor. We want to continue to support infrastructure, the development of tourism, and small business’.

22Children from the Eduard Kzartmyan music school in Vanadzor performed the Anthem of Europe, paving the way for guests Hayk Petrosyan and Masha Mnjoyan, whose music was greatly enjoyed by an audience that sang and danced along until the end.


The final stop of the week was Dilijan, on 14 May. This is the first time Dilijan has hosted Europe Day celebrations. Ambassador Świtalski and the Mayor of Dilijan, Armen Santrosyan first met with members of the Dilijan Euroclub. Despite the heavy rain, people still flocked to visit more than 15 booths on EU-funded projects, covering agriculture, business, civil society, education, human rights and innovation.

ARS_8789The Ambassador congratulated citizens of Dilijan for their first participation at Europe Day before the concert began: ‘I want to thank all our partners in this beautiful town for helping to organise this wonderful event. I am here with a large team from the EU Delegation, it is a pleasure for us to celebrate peace and unity with you. This year our celebrations are entitled ‘The European Union for Armenia’ – I am happy that the EU is sponsoring projects in Dilijan and in Tavush marz. I want to use this opportunity to let you know that we want to come more often and do bigger projects in Dilijan. There is no age discrimination, but we want to focus on young people. I want to thank all young people for coming and developing a good association with the EU. Enjoy the evening and remember that we are here for you and for the modernisation of Armenia’.

3Children from Dilijan music schools also performed the Anthem of Europe and passed the stage to Hayk Petorsyan and Masha Mnjoyan. The weather had cleared by the time the concert began so the audience were able to let loose!

Every year, on 9 May, Europe celebrates Europe Day: the celebration of peace and unity. 9 May marks the anniversary of the historical ‘Schuman deceleration’ and EU institutions celebrate by opening their doors to the public in early May in Brussels and Strasbourg. Local EU offices in Europe and all over the world organise a variety of events, giving the opportunity to thousands of people to take part in visits, debates, concerts and other events and raise awareness about the EU.
The EU Delegation to Armenia also joins these celebrations. This year the Europe Day celebrations are entitled ‘The European Union for Armenia’ and will be held in seven different cities. The concluding celebration will be held in Yerevan. These celebrations will present EU-supported projects in Armenia, developments in the EU-Armenia relationship, as well as European values and culture, with a particular focus on youth.

ARS_5343On 6 May, Europe Day celebrations were officially launched. In the morning, Serzh Sargsyan, the Armenian President, visited the EU Delegation to Armenia and congratulated its staff on the occasion of Europe Day. President Sargsyan held a meeting with the Head of the EU Delegation to Armenia, Ambassador Piotr Świtalski, during which they discussed EU-Armenia relations and cooperation.

ARS_5444After the official meeting, cultural celebrations began with the “Europe for Peace” concert of classical concert. The Armenian National Philharmonic Orchestra performed alongside the “Children of Armenia” Choir and students from art schools across the country. Prior to the concert, pupils of different art schools of Armenian marzes had created paintings associated which used Europe and peace as their inspiration. Selected paintings from 98 art schools were exhibited in the lobby of Aram Khachaturian concert hall for three days as well as were later screened during the concert. Ambassador Piotr Świtalski and Armenian Foreign Minister Edward Nalbandian also attended the concert.

ARS_5616The Ambassador Świtalski made his Europe Day opening speech in Armenian: ‘Europe Day is about peace, freedom, solidarity, and justice. Europe and Armenia are linked closely; this celebration is joint. The European Union will continue to act in Armenia so that Armenians can benefit. I want to use this opportunity to thank all our partners for working together with us. Finally I want to thank the Armenian National Philharmonic Orchestra for organising this wonderful concert and the Armenian children for attending’.

ARS_5634Minister Nalbandian praised the EU-Armenia relationship: ‘Since independence, Armenia has built strong relations with the EU based on efficient cooperation and mutual respect. With EU assistance we have implemented reforms in a number of sectors, most notably in public administration, justice, the electoral system, and many others. These strengthen the fundamental freedoms and welfare of our society. Many joint programmes are still being implemented, and many will be implemented in the future. After the victory over Nazism in the Second World War, Europe has become characterised by peace, solidarity and sustainable development. Europe Day signifies this high value system and we are paying tribute’.
After the concert the painters of the selected works received certificates and symbolic gifts from the EU Delegation.
On 8 May, within the framework of Europe Day celebrations in Armenia, “I meet with the European Ambassadors” event took place. Armenian youth had the opportunity to meet and discuss different topics with European Ambassadors.


On 27 April the first round of negotiations between Armenia and the European Union on the EU-Armenia Common Aviation Area Agreement began. The Head of EU Delegation to Armenia, Ambassador Piotr Świtalski, attended the talks, which featured an Armenian negotiating team which will be led by Sergey Avetisyan, the Armenian Director of the General Department of Civil Aviation. The EU’s negotiating team will be led by Klaus Geil, the Deputy Head of the Aviation Agreements Unit of the European Commission.
Under the agreement, Armenia will join the EU Common Aviation Area. This will liberalise the market in a mutual manner, allowing airlines to operate routes with no restrictions and enjoy the equal opportunity of servicing a market of 500 million people. European standards will be introduced into Armenian legislation and foreign airlines will be allowed to choose air routes commercially, without political interference.

ARS_3981Ambassador Piotr Świtalski highlighted the importance of the negotiations: ‘For me, as the EU Ambassador to Armenia, it’s a beautiful day because important negotiations are beginning. They will take place based on the recently initialed Comprehensive and Enhanced Partnership Agreement between Armenia and the European Union. It’s very important to show Armenian citizens that the agreement will bring about very tangible and concrete results. These negotiations will build a stronger bridge between Armenia and the outside world, Europe in particular. It’s very important that, through the Common Aviation Area, Armenia will become an integral part of the single regulatory framework. However, more importantly, Armenia will be in a position to benefit from stronger connectivity with the outside world. For a landlocked country, such a strong connection is very important. Most importantly, I hope that this agreement will bring benefits to ordinary Armenian consumers. I would like to see more airlines flying to Europe, more flights between Armenia and Europe, and cheaper tickets’.

ARS_4014Sergey Avetisyan expressed his enthusiasm for the process: ‘This is fundamental step in terms of aviation cooperation with the EU. This agreement is important for a number of reasons, for example it will liberalise and regulate the field with all EU member states at once. We are committed to localising successful EU standards. Under the agreement a more predictable, well-built and policy aligned situation will be created which will create conditions for new long-term plans for airlines. The signing of the agreement will, hopefully, be concluded soon’.

Klaus Geil thanked the Armenian government for its keen and consistent interest in an agreement with the EU in recent years and was pleased that negotiations could now finally start. He stressed the positive effects and economic benefits similar agreements with other neighbouring countries have generated and was confident that this would also prove to be the case for Armenia in terms of improved connectivity, more choice for consumers and lower prices as a result of an open and competitive market. In addition to the opening the market and eliminating barriers, the agreement will also bring Armenia into the European regulatory family with common rules applied between Armenia and the EU.
The European Common Aviation Area is defined by bilateral agreements between European countries about a single aviation service market. On 1 December 2016 the mandate to start negotiations on a Common Aviation Area Agreement between Armenia and the European Union was provided to the European Commission. The Commission will carry out these negotiations on behalf of the EU and its member states.

On 26 April, the EU-funded “Promoting the Integration of Syrian Armenians” project officially ended. A presentation on the project’s achievements, which began in April 2015, was also held. The aim of the project was to promote the integration of Syrian Armenians into economic activities and children’s education, and was implemented in Yerevan, Shirak, Lori, Kotayk, Aragatsotn, Ararat and Armavir marzes.  Armenian Red Cross managed this project financed by the European Union (94.1 %) and co-financed the Austrian Red Cross (5.9%).
The http://www.job-syrianarmenians.am webpage was created to promote economic integration; the site allows employers to find Syrian Armenian employees quickly. Based on labour market research, consultations were organised for Syrian Armenians, enabling them to get acquainted with labour market requirements and legislation. They were also provided with necessary working tools to renew and develop businesses more easily.
Socio-cultural events were organised in schools and public places to raise awareness and to integrate. Over 5,000 schoolchildren were involved in educational activities, including 800 Syrian Armenians.
Junior Professional of Cooperation Section of the EU Delegation to Armenia Caroline Steiner and Secretary General of Armenian Red Cross Society Anna Yeghiazaryan also attended the event.

IMG_1201Steiner thanked all partner organisations involved in the project and passed on messages on behalf of the Head of the EU Delegation to Armenia, Ambassador Świtalski: ‘This project was launched at a time when Armenia was receiving a substantial number of Syrian refugees. The government estimates that as many as 23,000 Syrian refugees have come to Armenia. Many have now left, but a substantial number are still here and have been trying to integrate. The European Union sees it important to support the integration of Syrian refugees. While most Syrian refugees in Armenia are living in Yerevan and wish to stay here in the capital, the project has had important outreach to those refugees who went to the marzes. The EU has supported their further integration, employment and other efforts to generate family income and will be continuing the support to Syrians in all countries where they have sought protection’.

IMG_1200Yeghiazaryan praised the project’s results: ‘The Armenian Red Cross initially responded to the issues of Syrian Armenians in April 2012 in cooperation with the Armenian Ministry of Diaspora. We have tried to integrate refugees into our existing programmes, so that our efforts ensure they can have dignity and live in security. The European Union’s financing allowed us to expand our activities in 2015’.

On 24 March, the EU Delegation to Armenia and the Italian Embassy in Armenia organised the “Ever Closer Union” photo exhibition to celebrate the 60th anniversary of the Rome Treaties. The exhibition was open to the public from 25 to 27 March at the Armenian Artists Union.
On the occasion of the 60th anniversary of the Rome Treaties the mobile “Ever Closer Union” photo exhibition became a reality due to the efforts of the Historical Archives of the European Union, in collaboration with the Council of the European Union, the European Commission, the European Parliament Department for European Policies, the Presidency of the Council of Ministers of Italy, the Italian Ministry of Foreign Affairs and International Cooperation, and the ANSA news agency.
The exhibition included archive documents and images presented across fourteen panels. These featured documents, pictures, and educational captions were divided into four sections: history, European unification through economy and law, social Europe and European citizenship, and the European Economic Community/EU international dimension.
The main aim of the exhibition was to present the public with a comprehensive picture of the past (the creation of the European community), the present (the European Union today,) and the future (challenges facing the European Union).
The EU Ambassador to Armenia Piotr Świtalski and the Ambassador of Italy to Armenia Giovanni Ricciulli held opening speeches.

ARS_1946Ambassador Świtalski stated that the Rome Treaties were examples of documents that could change history: ‘Europe, the most peaceful, prosperous and generous of all continents, continues to have the characteristic feature of never being satisfied with its achievements. It may sound pretty provocative to say, but Armenians also have significant interest in Europe’s prosperity. A bright future for Europe means a better future for Armenia; a stable and strong Europe means more support and assistance for Armenia’s modernisation and democratisation processes. I am sure that the new framework agreement will allow us to reach a new level of relations’.

ARS_1975Ambassador Ricciulli noted that the history of European unification involved successfully confronting challenges: ‘While it is undeniable that the European Union is facing significant challenges, it is also true that now is the time Europeans show how much they appreciate close cooperation. Today’s exhibition will highlight the great successes that we have achieved on this important journey’.

This year in May, in the framework of Europe Day events, the exhibition will be presented in six Armenian cities, also giving opportunity to the residents of Armenian regions to visit it.

On 14 March an analytical report on peoples’ expectations and needs of justice in Armenia was presented. The research was conducted from May-December 2016 by the EU Justice Monitoring Project across the whole territory of Armenia.
The report is based on comparative results of public perception and professional evaluation of the quality of justice and the activity of justice institutions in Armenia, particularly the courts. Attention was also paid to how justice institutions/service providers perceive qualitative features of justice and how they behave when fulfilling their duties and exercising the law.

^62E2586588A45E8C81182A397F5ADF7AB1DDBE72422E7E2027^pimgpsh_fullsize_distrViewpoints of judicial service providers and judicial theorists and practitioners were gathered to enhance the analysis of public confidence and improvements to the quality of justice services. Justice monitoring focused on the following areas: independence and accountability; equality, competition and other qualities of a fair trial; predictability of justice; accessibility of justice services; efficiency of justice services; trust and confidence. The results have exposed gaps and shortcomings, such as a lack of trust in the legitimacy of the justice system, a lack of general knowledge among the population about justice processes, corruption, and other concerns over independence, accountability, transparency, accessibility and efficiency of the judiciary. The EU welcomes the intention of the Government to incorporate these results into legal and judicial reforms.
The Head of EU Delegation to Armenia, Ambassador Piotr Świtalski, and the Armenian First Deputy Minister of Justice, Artur Hovhannisyan, attended the presentation.

^E27D200072A377F37C4A8E978D5F6C36612C863E01BA558E27^pimgpsh_fullsize_distrAmbassador Świtalski praised the research: “I believe that this research can greatly help all stakeholders, starting with the Armenian Government and the Ministry of Justice, which are very busy now preparing reforms to the judiciary in Armenia. For the European Union, judicial reforms are an absolute priority in Armenia. The EU has allocated more than €50 million to help the judiciary sector, the Ministry of Justice, and other related agencies. We believe that Armenia is moving forward and entering into a quite an important phase. The people of Armenia expect deep reforms and a fundamental transformation in the country. This research is a way to satisfy their needs and expectations, and include them in further reforms”.
Hovhannisyan also stressed the importance of the research: “Today is a very important day. First of all, this document is, figuratively, a “home task” for the Ministry of Justice.  It should be thoroughly explored to see how it can complement further reform processes. Why is it important? Different viewpoints about various issues are represented. I have managed to explore it a little bit and I can say that this is a thorough an extensive work has been done”.