New platform for electronic requests | EUNewsletter

New platform for electronic requests

8 July 2019

On 10 June the EU Delegation to Armenia and the Armenian government gave presentations on efficiencies in electronic governance tools and perspectives of the development of e-governance in Armenia. The presentations were given at a meeting entitled ‘Introduction of Electronic Instruments to Promote Transparency and Openness of Public Governance’. This meeting was part of the public awareness campaign for www.e-request.am – a one-window system for electronic requests. With this platform, citizens can submit a request, complaint or an application to any state and local government body authorised to provide information and then receive feedback online.

The Head of the European Union Delegation to Armenia, Ambassador Piotr Świtalski, and the Armenia’s Deputy Prime Minister, Tigran Avinyan, made statements during the meeting.

Ambassador Świtalski highlighted the importance of e-governance and appreciated the Armenian government’s efforts: “For the EU it is an honour to be associated with the efforts of the Armenian government to promote e-governance. We are the biggest supporter in this sector – over the years we have funded 15 concrete projects, allocating millions of euros. I am very glad that the feedback for these e-tools is very positive. We are now in the process of the implementing a big project to create an ‘interoperability platform’. This is very important to increase the effectiveness of all e-governance tools. However, what we see now is that Armenia has become an e-leader among our partners in the European Neighbourhood.  The number of tools and the way they function put Armenia in the front row – Armenia can be proud of this fact. It is natural as Armenians show great fluency in observing new ideas in technology”.

The Deputy Prime Minister stressed the importance of electronic governance: “With the support of the European Union, innovative e-governance tools have been introduced and are being implemented in Armenia. In the coming years, effective steps will be taken to digitise public services. The use of electronic services by citizens and businesses will be encouraged, artificial intelligence capabilities will be used as much as possible in service provision and oversight, mechanisms for evaluating citizens’ opinions, service monitoring and effectiveness, and proper statistical tools will be introduced”.

The European Union is the main supporter of electronic governance in Armenia.  In 2008-2018 the EU provided close to €25m for e-governance reforms in Armenia. With the support of the European Union more than ten e-governance platforms have been established in Armenia. Among these services are: the document-management system ‘Mulberry’, the State Register for Legal Entities (www.e-register.am,) and the website for publications of draft legal acts (www.e-draft.am). Two more systems are being developed: Interoperability Platform and Single Electronic Window.

New platform for electronic requests

On 10 June the EU Delegation to Armenia and the Armenian government gave presentations on efficiencies in electronic governance tools and perspectives of the development of e-governance in Armenia. The presentations were given at a meeting entitled ‘Introduction of Electronic Instruments to Promote Transparency and Openness of Public Governance’. This meeting was part of the public awareness campaign for www.e-request.am – a one-window system for electronic requests. With this platform, citizens can submit a request, complaint or an application to any state and local government body authorised to provide information and then receive feedback online. The Head of the European Union Delegation to Armenia, Ambassador Piotr Świtalski, and the Armenia’s Deputy Prime Minister, Tigran Avinyan, made statements during the meeting. Ambassador Świtalski highlighted the importance of e-governance and appreciated the Armenian government’s efforts: “For the EU it is an honour to be associated with the efforts of the Armenian government to promote e-governance. We are the biggest supporter in this sector – over the years we have funded 15 concrete projects, allocating millions of euros. I am very glad that the feedback for these e-tools is very positive. We are now in the process of the implementing a big project to create an ‘interoperability platform’. This is very important to increase the effectiveness of all e-governance tools. However, what we see now is that Armenia has become an e-leader among our partners in the European Neighbourhood.  The number of tools and the way they function put Armenia in the front row – Armenia can be proud of this fact. It is natural as Armenians show great fluency in observing new ideas in technology”. The Deputy Prime Minister stressed the importance of electronic governance: "With the support of the European Union, innovative e-governance tools have been introduced and are being implemented in Armenia. In the coming years, effective steps will be taken to digitise public services. The use of electronic services by citizens and businesses will be encouraged, artificial intelligence capabilities will be used as much as possible in service provision and oversight, mechanisms for evaluating citizens' opinions, service monitoring and effectiveness, and proper statistical tools will be introduced". The European Union is the main supporter of electronic governance in Armenia.  In 2008-2018 the EU provided close to €25m for e-governance reforms in Armenia. With the support of the European Union more than ten e-governance platforms have been established in Armenia. Among these services are: the document-management system ‘Mulberry’, the State Register for Legal Entities (www.e-register.am,) and the website for publications of draft legal acts (www.e-draft.am). Two more systems are being developed: Interoperability Platform and Single Electronic Window.